GDPR – Privacy Policy

Last updated: 04/11/2025

This privacy policy aims to inform users of the website

https://www.phoenix-services.fr (hereinafter referred to as the “SITE”), published by PHOENIX SERVICES, about how their personal data may be collected, processed, and protected in accordance with the General Data Protection Regulation (GDPR).

1. DATA CONTROLLER

The data controller is:

PHOENIX SERVICES

SAS with a share capital of €30,000

RCS Pau 897 597 142

Registered office: 3 rue Alessandro Volta – 64121 Montardon – France

Represented by: Jérôme Camlong

Email address: info@phoenix-serv.com

2. PERSONAL DATA COLLECTED

We only collect personal data strictly necessary for the operation of our website or for handling contact requests, including:

First and last name
Email address
Phone number
Company name (if applicable)
Any information voluntarily submitted via our contact forms

3. PURPOSES OF DATA PROCESSING

The data is collected for the following purposes:

Responding to requests submitted via the contact form
Scheduling appointments or handling quote requests
Managing the commercial relationship
Improving our services and website
Complying with our legal obligations

4. DATA RETENTION PERIOD

Personal data is retained for the time necessary to fulfill the purposes mentioned above, and at most:

3 years after the last active contact for prospects
5 to 10 years for clients, in accordance with accounting and tax obligations

5. DATA SHARING

The data collected is intended exclusively for PHOENIX SERVICES.

It may be transmitted to technical service providers involved in the website (hosting, maintenance, development), strictly to the extent necessary for the performance of their tasks.

No data transfers outside the European Union are carried out.

6. DATA SECURITY

We implement all appropriate technical and organizational measures to ensure the security, integrity, and confidentiality of your personal data.

7. YOUR RIGHTS

In accordance with applicable legislation, you have the following rights:

Right of access to your data
Right to rectification
Right to erasure (within legal limits)
Right to restriction of processing
Right to object
Right to data portability

You can exercise your rights by contacting us via email at: info@phoenix-serv.com

You also have the right to lodge a complaint with the CNIL (www.cnil.fr) if you believe your rights have not been respected.

8. COOKIES

The SITE may use cookies or trackers to improve navigation or generate anonymous traffic statistics. You will be informed of their use upon arriving on the site via a dedicated banner, and will have the option to accept, refuse, or customize them.